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i5 Fiber services are available in limited regions. Please enter your address in the above field to determine if our services are available in your region. If you have additional questions or you think that your region has been omitted in error, please don’t hesitate to contact i5 Fiber customer support at customer-service@i5fiber.com or (239) 444-8567.
Frequently Asked Questions
Curious about how i5 Fiber works? We have some frequently asked questions below. However, don’t hesitate to contact us if you have any questions or concerns about your internet!
What does the install require?
We just need a date and time that you will be available and we will need access to your attic if you are in a single family home. We run a fiber line all the way to your point of choosing. We don’t reuse existing cabling as it is not fast enough to support our upload and download speeds.
Will I have better wifi?
We provide your initial install equipment free of charge. This equipment will generally cover a 2000-2500 sq/f with no problem at all. If you would like to extend your WiFi for a bigger home or to cover your backyard better, we have the ability to add mesh routers for only $5/Mo.
How long does the install take?
For a townhouse this usually takes about 45 minutes to an hour and for a single family home 2-3 hours depending on how big your attic is. This time includes the time to “bury the drop”.
When we bury the drop outside your home, we use a blade shovel to separate the ground and place the cable so that we do not need to dig anything up. When we leave, your lawn will look completely untouched.
Do I need my own modem or router?
You may use your own equipment if you’d like, but we provide all equipment you need free of charge and without rental fees!
What other fees do we pay?
No, our team prides itself on being your resource for reliable high-speed internet. Our team goes over all fees associated with starting your i5 Fiber plan. No installation fee, no contracts.